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Leisure centres customer satisfaction survey

Welcome to our customer satisfaction survey

We value your feedback and it's important for us to understand what you enjoy about our leisure centres, as well as where we can improve. Your views will help shape future projects, services and facilities, ensuring we continue to provide the best possible experience for our members and visitors.

This is a short survey that should only take a few minutes to complete. Most questions are multiple choice, with opportunities to provide additional comments if you'd like to tell us more about your experience.

As a thank you for taking part, one participant will be selected at random to win a FEE-FREE MONTH'S MEMBERSHIP.

Please complete the survey using the "Take the Survey" button below by Monday 31st August.

To take part, you will be asked to create an account. This is quick and easy to do, requiring only a couple of short questions. Creating an account helps us keep responses secure and manage engagement activities. You will only receive notifications about council topics that you choose to follow or sign up for.

Thank you for helping us improve our leisure centres and the services we provide to our community.

6 weeks left

Phases

Phases overview
Phase 1: Leisure centre customer satisfaction survey
Leisure centre customer satisfaction survey

Leisure centre customer satisfaction survey

9 July 2026 23:00 - 31 August 2026 22:59

We're carrying out a customer satisfaction survey to better understand how our leisure centres are meeting the needs of members and visitors.

Whether you use our facilities regularly or only occasionally, we'd like to hear about your experience. We're interested in what you enjoy most about our centres, how you use our facilities and services, and where there may be opportunities for improvement. The feedback gathered through this survey will be used to inform future projects. Your views will help ensure that we continue to provide high-quality facilities and services that support the health and wellbeing of our communities.

Please complete the survey before Monday 31st August.